Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

Last Updated: July 30, 2025

VRM Management and Property Investment LLC ("VRM Management," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.vrm-management.io, and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

For Consulting Services:

  • Name, email address, and phone number

  • Company/property information

  • Property details (number of units, location, type)

  • Revenue and performance data

  • Communication preferences

For Property Bookings:

  • Name, email address, and phone number

  • Payment information (processed through secure third-party processors)

  • Booking preferences and special requests

  • Guest count and accommodation needs

  • Check-in/check-out dates

General Website Use:

  • Information submitted through contact forms

  • Newsletter subscription information

  • Feedback and testimonials

  • Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages visited, time spent on pages, links clicked, referring websites

  • Location Information: General geographic location based on IP address

  • Cookies and Tracking Technologies: As described in our Cookie Policy below

1.3 Information from Third Parties

We may receive information from third-party services integrated into our website:

  • Property Management Systems: Property availability, pricing, and booking data through services like Guesty

  • Payment Processors: Transaction confirmations and payment status

  • Analytics Providers: Website usage statistics and performance metrics

  • Social Media Platforms: If you interact with our social media content

2. How We Use Your Information

2.1 Primary Uses

We use the information we collect to:

Service Delivery:

  • Provide revenue management consulting services

  • Process and manage property bookings

  • Communicate with you about our services

  • Respond to your inquiries and requests

  • Provide customer support

Business Operations:

  • Improve our website and services

  • Analyze usage patterns and preferences

  • Develop new features and offerings

  • Conduct market research and analysis

Legal and Administrative:

  • Comply with legal obligations

  • Protect our rights and interests

  • Prevent fraud and unauthorized access

  • Enforce our terms and conditions

2.2 Marketing Communications

With your consent, we may use your information to:

  • Send newsletters and updates about our services

  • Provide information about industry trends and insights

  • Offer special promotions or new services

  • Invite you to events or webinars

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

  • Property Management Platforms: To facilitate bookings and property management

  • Payment Processors: To process payments securely

  • Email Service Providers: To send communications and newsletters

  • Analytics Providers: To analyze website performance and user behavior

  • Cloud Storage Providers: To securely store and backup data

  • Professional Service Providers: Such as legal and accounting firms

All third-party service providers are required to maintain the confidentiality and security of your information.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you via email and/or website notice of any such change in ownership.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes (subpoenas, court orders)

  • Government investigations

  • Requests from law enforcement agencies

  • Protection of our rights, property, or safety

  • Prevention of fraud or illegal activities

3.4 Consent-Based Sharing

We may share your information with your explicit consent for specific purposes not covered in this policy.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: Sensitive data is encrypted in transit and at rest

  • Access Controls: Limited access to personal information on a need-to-know basis

  • Regular Security Assessments: Ongoing evaluation of our security practices

  • Employee Training: Regular training on data protection and privacy practices

4.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

5.1 Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Consulting Client Data: Retained for the duration of our business relationship plus 3 years for legal and business purposes

  • Booking Data: Retained for 3 years after your stay for customer service and legal purposes

  • Marketing Data: Retained until you unsubscribe or request deletion

  • Website Analytics: Typically retained for 1 months to 3 years depending on the type of data

5.2 Data Deletion

When retention periods expire, we will securely delete or anonymize your personal information unless longer retention is required by law.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Update your contact preferences and marketing communications

6.2 Data Portability and Deletion

Depending on applicable laws, you may have the right to:

  • Request a copy of your personal information in a portable format

  • Request deletion of your personal information (subject to legal retention requirements)

  • Object to certain processing activities

6.3 Exercising Your Rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Our website uses cookies and similar tracking technologies:

Essential Cookies: Required for basic website functionality Analytics Cookies: Help us understand how visitors use our website Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness Functional Cookies: Remember your preferences and settings

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Third-Party Links and Services

8.1 External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8.2 Integrated Services

We use integrated third-party services (such as Guesty for property management). Your interactions with these services are governed by their respective privacy policies.

9. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

11. California Privacy Rights

11.1 CCPA Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination for exercising privacy rights

11.2 "Do Not Sell" Notice

We do not sell personal information as defined by the CCPA.

12. European Union Privacy Rights

12.1 GDPR Compliance

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data

  • Right to rectification of inaccurate data

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

12.2 Legal Basis for Processing

We process your personal information based on:

  • Contractual necessity for service delivery

  • Legitimate business interests

  • Your consent (which you may withdraw at any time)

  • Legal obligations

13. Changes to This Privacy Policy

13.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending email notification to registered users

  • Providing prominent notice on our website

13.2 Continued Use

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Information

14.1 Privacy Questions

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

VRM Management and Property Investment LLC Privacy Officer Email: vrm.property@gmail.com Phone: (504) 684-4512

14.2 Response Time

We will respond to privacy-related inquiries within 4 business days.

15. Effective Date

This Privacy Policy is effective as of September 12, 2025 and applies to all information collected through our website and services.

Important Notice: This privacy policy is provided as a general template. Privacy laws vary significantly by jurisdiction and are constantly evolving. It is strongly recommended that you consult with a qualified attorney specializing in privacy law to ensure this policy complies with all applicable regulations in your jurisdiction, including but not limited to GDPR, CCPA, and other relevant privacy laws.