Terms and Conditions

Last Updated: July 30, 2025

Welcome to VRM Management and Property Investment LLC ("VRM Management," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at [website URL] and any related services provided by VRM Management.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Services

1.1 Revenue Management Services

VRM Management provides revenue management consulting, strategic consulting, and related services for property managers and operators. Our services include but are not limited to:

• Dynamic pricing strategies

• Revenue optimization consulting

• Operational guidance focused on revenue performance

• Technology recommendations and implementation support

1.2 Property Booking Services

Through our website, we facilitate bookings for short-term and mid-term rental properties. We act as an intermediary between guests and property owners/managers.

2. Booking Terms

2.1 Reservation Process

• All bookings are subject to availability and confirmation

• Reservations are confirmed only upon receipt of required payment

• We reserve the right to cancel or modify reservations in cases of error, unavailability, or force majeure

2.2 Payment Terms

• Payment methods accepted are displayed during the booking process

• Full payment or required deposit must be received prior to check-in

• Additional fees may apply for services, taxes, or cleaning

2.3 Cancellation Policy

• Cancellation policies vary by property and are clearly displayed during booking

• Cancellations must be made according to the specific property's cancellation terms

• Refunds, when applicable, will be processed according to the stated cancellation policy

2.4 Guest Responsibilities

• Guests must provide accurate information during booking

• Guests are responsible for reviewing and understanding property rules and policies

• Maximum occupancy limits must be strictly observed

• Guests are liable for any damages beyond normal wear and tear

3. Consulting Services Terms

3.1 Service Delivery

• Consulting services are provided based on agreed-upon scope and timeline

• Results may vary based on market conditions, property characteristics, and implementation

• We provide recommendations based on industry best practices but cannot guarantee specific outcomes

3.2 Client Responsibilities

• Clients must provide accurate and complete information for effective service delivery

• Clients are responsible for implementing recommendations appropriately

• Payment terms are as specified in individual service agreements

4. Website Use

4.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations

• Infringe on intellectual property rights

• Transmit harmful or malicious code

• Attempt to gain unauthorized access to our systems

4.2 User Content

• You are responsible for any content you submit through our website

• You grant us a non-exclusive license to use submitted content for business purposes

• We reserve the right to remove content that violates these Terms

5. Privacy and Data Protection

5.1 Information Collection

We collect and use personal information as described in our Privacy Policy, which is incorporated into these Terms by reference.

5.2 Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security of data transmitted over the internet.

6. Intellectual Property

6.1 Ownership

All content on our website, including text, graphics, logos, and software, is owned by VRM Management or our licensors and is protected by copyright and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes.

7. Disclaimers and Limitations

7.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.

7.2 Limitation of Liability

To the maximum extent permitted by law, VRM Management shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.

7.3 Maximum Liability

Our total liability for any claims related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Third-Party Services

8.1 Integration Services

Our website may integrate with third-party services (such as Guesty) for property management and booking functionality. Your use of such services is subject to their respective terms and conditions.

8.2 External Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of such websites.

9. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government regulations.

10. Indemnification

You agree to indemnify and hold harmless VRM Management, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Termination

11.1 Termination Rights

We may terminate or suspend your access to our services at any time, with or without cause, with or without notice.

11.2 Effect of Termination

Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination will remain in effect.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [State], without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims seeking injunctive relief.

12.3 Venue

Any court proceedings shall be conducted in [City, State], and you consent to the jurisdiction of such courts.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and VRM Management.

13.2 Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights freely.

13.5 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

VRM Management and Property Investment LLC Email: [email address] Phone: [phone number] Address: [business address]

15. Effective Date

These Terms and Conditions are effective as of [Date] and apply to all users of our website and services.

Important Notice: These terms and conditions are provided as a general template. It is strongly recommended that you consult with a qualified attorney to ensure these terms are appropriate for your specific business needs and comply with applicable laws in your jurisdiction. Laws vary by state and locality, and this template may require modifications to be legally sufficient for your particular circumstances.